Refund and Cancellation Policy

All charges on OneBooks GST+ are non-refundable. By completing a payment — whether for a subscription plan, wallet top-up, or usage add-on — you acknowledge and agree that the charge is final and no refund will be issued for any reason other than a verified billing error as defined in this policy.

This includes situations where you decide not to use the service after payment, cancel your subscription before the billing period ends, underuse your available credits or plan features, or are dissatisfied with results.

Subscription fees are charged at the start of each billing cycle and are non-refundable once the billing cycle has begun and your plan access is active.

No pro-rata refund is issued if you cancel your subscription mid-cycle. You retain access to your subscribed plan features until the end of the paid period. After that, your account reverts to the free plan.

Upgrading to a higher plan during an active billing cycle follows proration rules configured on the platform. Downgrading takes effect at the next renewal date — no partial refund is given for the difference.

Wallet top-up amounts and messaging credits added to your account are non-refundable once the payment is successfully captured and credits are reflected in your balance.

Unused wallet balance does not expire and remains available for future WhatsApp campaign usage as long as your account is active. Wallet balance cannot be transferred, withdrawn, or redeemed for cash under any circumstances.

If payment is captured but credits are not reflected in your wallet within 24 hours, contact our billing support team. We will reconcile the credits. If reconciliation fails after investigation, a refund may be issued as an exception.

Usage add-ons — including additional bank statement page packs and any other credit-based add-ons — are non-refundable once credits are successfully added to your account, regardless of whether they have been used.

Add-on credits do not expire during an active subscription and are consumed as you use the relevant features.

You can disable auto-renewal at any time before your next billing date from your account settings. Disabling auto-renewal does not generate a refund for the current paid period.

After cancellation, full plan access continues until the end of the current paid billing cycle. No service is terminated early and no partial refund is given for the remaining days.

A refund will only be considered in the following strictly limited cases:

• Verified duplicate charge: The same transaction was charged more than once due to a technical or gateway error, confirmed by our payment records.
• Wallet credit failure: Payment was captured but credits were not added to your wallet after investigation and reconciliation attempts failed.
• Unauthorized transaction: A payment was made without your authorization and you have reported it promptly with supporting evidence.

All refund decisions are at the sole discretion of ONEBOOKSGST SOLUTION PRIVATE LIMITED after full review of payment records and account activity. Approval is not guaranteed.

To raise a billing error or refund request, contact our support team within 7 days of the charge with:

• Registered account email address
• Payment ID or Razorpay transaction reference
• Payment date and exact amount
• Description of the billing error

Requests raised after 7 days from the date of charge will not be entertained. Incomplete requests will not be processed until all required information is provided.

Approved refunds are credited to the original payment source only (UPI, card, or net banking used at the time of payment). Refunds cannot be issued to a different payment instrument.

Processing typically takes 5 to 10 business days after approval, subject to payment gateway and bank settlement timelines which are outside our control.

For billing and refund queries, write to info@onebooksgst.in with your payment details. We aim to respond within 2 business days.