Terms & Conditions

OneBooks GST+ is a cloud-based GST compliance and business automation platform that provides:

• Automated GSTR-1 filing workflows for e-commerce sellers (Amazon, Flipkart, Meesho, and 15+ platforms)
• Marketplace file upload, reconciliation, invoice management, and export in JSON, CSV, and Tally XML formats
• Bank statement upload, parsing, and transaction management
• Multi-organization management — manage unlimited GSTINs from a single account
• WhatsApp Business Messaging — create Meta-approved templates, build targeted campaigns, schedule broadcasts, and track delivery analytics
• Messaging wallet — a prepaid credit system for WhatsApp message delivery, rechargeable via Razorpay
• Support ticket system — raise and track platform support requests
• Financial calculators — FD, ITR, Loan, PF, and SIP calculators
• Security tools — two-factor authentication (2FA), session management, and activity audit logs

Features available to you depend on the subscription plan you have purchased. The Company reserves the right to modify, expand, or discontinue any feature with or without notice.

To use the platform you must register an account with a valid email address and create a password. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You agree to provide accurate, current, and complete information during registration and to update it promptly if it changes. Accounts created with false information may be terminated without notice.

The Company offers two-factor authentication (2FA) as an optional security measure. You are strongly encouraged to enable 2FA. You are solely responsible for the security of your account, including safeguarding recovery codes generated during 2FA setup.

Each login session is tracked. You may view all active sessions and revoke individual or all other sessions from the Security page in your account settings.

Access to paid features requires an active subscription. Subscription charges are billed in advance at the start of each billing cycle. All charges are subject to the Refund and Cancellation Policy, which forms part of these Terms.

All subscription charges are non-refundable. Cancellation takes effect at the end of the current paid period with no pro-rata refund for unused days. Subscriptions auto-renew unless you disable auto-renewal before the next billing date.

Payments are processed via Razorpay. By completing a payment you also agree to Razorpay's terms of service. The Company does not store your full card or bank account details.

You are solely responsible for the accuracy of the GST data, marketplace files, and invoices you upload to the platform. The Company provides tools to process and present this data but does not verify its correctness against the GST portal independently.

By uploading data to the platform you confirm that you are authorized to process it and that doing so does not violate any law, regulation, or third-party rights.

The Company accepts no liability for penalties, late fees, or other consequences arising from incorrect, incomplete, or late GST filings made using data processed on the platform.

The WhatsApp messaging feature allows you to send pre-approved Meta message templates to your registered organizations (clients). Use of this service is subject to Meta's Business Messaging Policy and WhatsApp Commerce Policy in addition to these Terms.

The messaging wallet is a prepaid credit balance used to fund WhatsApp campaign messages. Wallet balance can be added at any time via Razorpay from the Wallet Usage section of your admin panel.

Wallet top-ups and all unused credits are strictly non-refundable. Wallet balance does not expire during an active account and cannot be transferred to another account or withdrawn as cash.

The Company reserves the right to adjust per-message pricing with reasonable notice. Current pricing is always displayed in your dashboard and in the messaging analytics section.

All content on the platform — including software, interfaces, designs, data compilations, documentation, and reports — is the property of OneBooks GST+ or its licensors and is protected by applicable intellectual property law. You are granted a limited, non-exclusive, non-transferable licence to use the platform for your own lawful business purposes only.

You may not:

You may not use the platform for any of the following purposes:

The Company employs industry-standard measures including SSL/TLS encryption in transit, encrypted storage, role-based access control, and session management to protect your data.

Two-factor authentication (2FA) is available to all users and is strongly recommended. When 2FA is enabled, access to your account requires both your password and a time-based OTP from an authenticator app. You are solely responsible for safeguarding your 2FA recovery codes. The Company cannot restore 2FA access if recovery codes are lost.

In the event of a data security incident that affects your account, the Company will notify you in accordance with applicable law. You must notify us immediately at info@onebooksgst.in if you suspect unauthorized access to your account.

The platform includes a built-in support ticketing system. You may raise tickets for platform issues, billing queries, or feature requests. The Company will endeavour to respond within the SLA applicable to your subscription plan.

Support tickets are subject to fair use. Abuse of the ticketing system — including submitting false, misleading, or harassing content — may result in account suspension.

Your use of the platform is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the platform you agree to the collection and use of your information as described in the Privacy Policy.

The platform is provided "as is" and "as available". The Company does not warrant that the platform will be error-free, uninterrupted, or free from viruses or other harmful components. We provide no warranty of fitness for a particular purpose or accuracy of any data processed through the platform.

The Company reserves the right to perform scheduled maintenance, apply updates, or temporarily suspend the platform. We will endeavour to provide advance notice for planned downtime where practicable.

To the maximum extent permitted by applicable law, OneBooks GST+ shall not be liable for any indirect, incidental, special, consequential, or punitive loss including:

The Company's total aggregate liability for any claim arising under these Terms shall not exceed the total subscription fees paid by you in the three months preceding the claim.

The Company may update these Terms at any time. Continued use of the platform after changes are posted constitutes acceptance of the updated Terms. We will notify registered users of material changes via email or in-platform notice.

The Company may suspend or terminate your account at any time for breach of these Terms, fraudulent activity, or other conduct deemed harmful to the platform or other users. No refund will be issued upon termination for breach.

If you have any questions about these Terms, contact us at: